Tuesday, January 19, 2010

Hotel Cancellation Policy Conflict

Here's a story about a man who made a last-minute reservation at a hotel, but within minutes found he had done so at an incorrect location. The Holiday Inn Express refused to grant him a refund on his credit card.
So where are common sense, hospitality and just plain ol' courtesy? Mmm. Read the story and see for yourself.
The bottom line is that this story is on the Internet and will pop up in a search for Holiday Inn Express. It's true - dissatisfied customers will share their stories. They rarely tell good ones.
MARKETING TIP: If you're a hotelier, be flexible, kind, courteous and remember that you're in the hospitality industry. If you have an issue with a customer, find a way to diffuse it and keep your name out of the headlines.

1 comment:

credit card for students said...

if you are planning to acquire a credit card you have to be wise in choosing a better credit card company. You should consider the interest rate, the benefits and rewards you can get from them. You should also understand their policies so you won't regret in the end.